Over the weekend, we received a few complaints that Indian patent office left users stranded – with its notification about scheduled website outage for over 2 days!
The June 4,2015 notification stated “Due to Application and Data Migration from old to the New servers systems, the Online services of Patents, Designs, Trade Marks & Geographic Indications (including online filing and information services) shall not be available from Friday, 05th June 2015 (6:00 PM onwards) to Monday, 08th June 2015 (2:00 PM)”
While, the patent office was considerate enough to schedule the website maintenance after work hours on Friday and weekend, the 1 day notice period left some users fuming!
Data migration unlike some other technical website glitches is planned and the Indian patent office could have informed the users about the website outage in advance instead of inconveniencing the users like this.Also the IPO could have offered users alternative methods of filing like fax filing/mail etc.
Patent deadlines are crucial and lapsed deadlines could result in loss of patent rights. As we all know, if a deadline falls on a weekend or national holiday the due date is extended to the next succeeding working day.
Hypothetically speaking, if a patent complete filing deadline was due on Friday and someone delayed e-filing a non-provisional application until after 6pm on Friday – would such a delay be condoned by the patent office, considering website outage?
Readers do chime in with your comments!